IT Support | Desktop Support | Network Support | Field Service

Reliable IT support specialist for enterprise, field, and network operations.

Specialized in Desktop Support

Md. Momtazur Rashid brings 15+ years of hands-on experience supporting Windows desktops, Linux servers, LAN/WAN networks, VoIP platforms, CCTV systems, hardware repair, preventive maintenance, and customer-focused technical operations.

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  • Bogura, Bangladesh
  • Open to relocation
  • On-site and field service roles
  • Visa-sponsored opportunities where available
15+ Years Professional Experience
Multi-Skilled IT • Networking • Telecom • Electrical
Enterprise IT Infrastructure & Technical Operations
Available International Opportunities
Md. Momtazur Rashid - Enterprise IT Infrastructure and Network Support Specialist
15+ Years Experience International Telecommunications Enterprise IT Support Desktop and Field Support

About

A practical support engineer who keeps users, infrastructure, and operations moving.

Delivering high-availability IT operations through 15+ years of hands-on expertise in telecommunications, enterprise manufacturing, and technical training environments. Specializing in the seamless integration of Windows/Linux ecosystems, LAN/WAN networking, and critical field service operations.

15+ Years in Enterprise IT, Network Support, and Field Service.
Full-Stack Infrastructure: Windows, Linux, LAN/WAN, and VoIP. Specialized: CCTV, Electrical Maintenance, and Hardware Repair.
Global Reach: International telecommunications experience across the Middle East.

Technical Core: Expert-level proficiency in desktop and end-user support, router/switch configuration, structured cabling, and Linux server administration, ensuring minimal downtime and maximum operational efficiency.

Specialized Expertise: Proven track record in international VoIP deployments involving Asterisk, FreePBX, and Softswitch platforms, coupled with secure VPN connectivity and enterprise-grade SIP routing.

Windows Linux Networking VoIP Desktop Support Field Service CCTV Preventive Maintenance

Experience

A timeline of technical support, infrastructure delivery, and operations leadership.

TMT Group BD | Bogura, Bangladesh

Technical Operations & Business Development Manager

Orchestrated enterprise IT infrastructure and technical operations, specializing in end-to-end deployment, network architecture, and field service management.

  • Spearheaded the technical launch of four business divisions, deploying full-stack IT, networking, CCTV, and electrical infrastructure.
  • Administered a comprehensive ecosystem of Windows desktops, servers, and peripherals, ensuring 99.9% operational availability.
  • Designed and optimized LAN/WAN networks, including structured cabling, routing, and wireless connectivity for enterprise-grade stability.
  • Minimized system downtime through proactive preventive maintenance, rapid fault isolation, and L2/L3 technical troubleshooting.

Fahad Plastic Industries Ltd | Narayanganj, Bangladesh

Board of Directors & Operations Partner

Directed industrial operations and technical infrastructure, optimizing manufacturing workflows through strategic procurement and technical oversight.

  • Managed daily factory operations and production planning, integrating technical solutions to improve manufacturing throughput.
  • Supervised the installation and maintenance of industrial electrical systems and machinery, ensuring adherence to safety and performance standards.
  • Optimized operational efficiency by streamlining procurement coordination and implementing preventive maintenance schedules.

Manhanetworks | Bogra, Bangladesh

Founder / Managing Director

Established and led an international telecommunications firm delivering VoIP, Linux server administration, and network infrastructure services across the Middle East.

  • Architected and deployed international VoIP infrastructure utilizing Asterisk, FreePBX, and AsteriskNOW for enterprise clients.
  • Administered Linux production servers (CentOS, Puppy Linux) and Softswitch platforms, including VOSS3000, VSR, SBO, and Mira.
  • Optimized network performance through advanced SIP/IAX trunking, carrier routing, VPN connectivity, and VoIP billing systems.
  • Managed a comprehensive service delivery model providing hosted PBX and technical consulting for global telecommunications operations.

Telewiz International Ltd | Bogura, Bangladesh

Regional PCO In-Charge

Directed regional operations and distribution networks, coordinating field teams and sales logistics across 16 districts.

  • Managed large-scale regional distribution territories, overseeing distributors, field representatives, and strategic business partners.
  • Monitored regional KPIs, sales performance, and operational efficiency to drive growth and improve reporting visibility.
  • Optimized inventory allocation and logistics workflows to ensure seamless service delivery across the regional territory.

Hamid Tellular | Bogura, Bangladesh

Transaction Manager

Led field sales operations and distribution logistics, managing team performance and inventory control for regional growth.

  • Supervised a high-performing team of 22 Sales Representatives, achieving the #1 nationwide ranking among Banglalink distributors.
  • Managed complex inventory and distribution cycles for SIM cards, recharge products, and promotional field campaigns.
  • Implemented strict cash reconciliation and operational reporting standards to ensure financial accuracy and inventory integrity.

Skills

Grouped technical strengths for IT support, network support, and field service roles.

IT Support 95%

IT support, desktop support, technical support, end-user support, help desk support, remote support, customer support, password reset, asset management, and desktop administration.

Networking 90%

LAN/WAN networking, TCP/IP, IP networking, router and switch configuration, structured cabling, VPN, network troubleshooting, internet connectivity, and network equipment support.

Systems 88%

Windows administration, Windows installation and support, Linux server administration, CentOS, Puppy Linux, VMware server support, data center operations, and remote monitoring.

VoIP 92%

Asterisk, FreePBX, AsteriskNOW, VOSS3000, VSR, SBO, Mira, SIP trunks, IAX trunks, hosted PBX, carrier routing, dial plans, A2Billing, ASTPP, ASR, ACD, and call quality monitoring.

Electrical 82%

Electrical troubleshooting, electrical installation and maintenance, industrial electrical systems, wiring systems, lighting systems, SDB panels, CCTV, electrical safety, and technical diagrams.

Field Service 94%

Hardware installation, hardware troubleshooting, break/fix repair, preventive maintenance, desktop computer repair, laptop troubleshooting, component replacement, printer support, copier repair, scanner support, and mobile phone servicing.

Operations 86%

Business development, procurement, inventory management, warehouse experience, supplier management, vendor support, production planning, KPI monitoring, logistics, CRM, and Microsoft Excel.

Professional Competencies 90%

SLA compliance, stakeholder management, cross-functional teamwork, technical documentation, complex problem-solving, incident management, and customer-centric support.

Featured Projects

Project work aligned with real IT support and infrastructure delivery.

TMT Group BD | Bogura

Enterprise IT Infrastructure Deployment (Lead IT Engineer)

Designed and deployed enterprise IT infrastructure across multiple business units.

Technologies Used
Windows Server, Active Directory, VMware, Networking, VoIP
Key Responsibilities
Installed and configured enterprise desktops, managed LAN/WAN infrastructure, performed Level 2/Level 3 technical support, and coordinated field deployment activities.
Key Achievements
Reduced deployment time by 35%, supported 500+ endpoints, and achieved zero critical downtime during migration.
TMT Group BD | Bogura

Enterprise Network & CCTV Deployment (Technical Operations Manager)

Installed LAN/WAN infrastructure and CCTV systems for business operations.

Technologies Used
Structured Cabling, Switches, Wireless APs, IP-CCTV, NVR/DVR, Network Security
Key Responsibilities
Designed LAN/WAN topologies, deployed surveillance infrastructure, and optimized wireless connectivity for enterprise stability.
Key Achievements
Improved overall network reliability, connectivity, and security infrastructure across multiple business units.
TMT Group BD | Bogura

Technical Laboratory Setup & Commissioning (Technical Operations Manager)

Established Computer, Electrical, Welding, and Caregiver laboratories for technical training programs.

Technologies Used
IT Infrastructure, Electrical Systems, Laboratory Equipment, Commissioning Tools, Safety Compliance
Key Responsibilities
Managed the full lifecycle of laboratory establishment, including equipment testing, installation, and technical commissioning.
Key Achievements
Delivered fully commissioned, training-ready laboratories to support specialized technical education and hands-on learning.
TMT Group BD | Bogura

Preventive Maintenance & Equipment Support Program (Technical Operations Manager)

Delivered preventive maintenance, hardware diagnostics, repair, and technical troubleshooting.

Technologies Used
Hardware Diagnostics, Break/Fix Tools, Component-Level Repair, PM Schedules, Troubleshooting Workflows
Key Responsibilities
Managed the full break/fix lifecycle and delivered proactive hardware diagnostics for critical enterprise IT systems.
Key Achievements
Significantly reduced equipment downtime and maximized operational uptime through structured preventive maintenance.
Manhanetworks | Bogura

International VoIP Infrastructure Deployment (Founder & Managing Director)

Designed, deployed, and managed VoIP infrastructure for international customers across the Middle East.

Technologies Used
Asterisk, FreePBX, Linux (CentOS), SIP/IAX Trunks, Softswitch (VOSS3000, VSR, SBO, Mira), VoIP Billing
Key Responsibilities
Designed VoIP architecture, managed Linux production servers, configured SIP routing, and oversaw international delivery.
Key Achievements
Delivered reliable, enterprise-grade communication services for diverse international clients across the Middle East.

Certifications

Credentials and licenses documented in the resume source.

2026

Professional Driving Certification (Level-3)

NSDA Bangladesh
2025

Electrical Installation & Maintenance (Level-2)

NSDA Bangladesh
2025

Mobile Phone Servicing Certification (Level-1)

NSDA Bangladesh
2018

Professional Driving License (Dhaka Metro-3)

BRTA Bangladesh

Resume

Download the official PDF resume.

The portfolio content is based on the same resume facts and preserves the documented experience, certifications, projects, skills, and achievements.

Download PDF Resume

Contact

Open to IT support, desktop support, network support, and field service opportunities.

Available for relocation, international employment, travel-based field service, technical support, on-site IT support, and visa-sponsored opportunities where available.

Email s.manha.mm@gmail.com Phone +880 1925 868000
Location Bogura, Bangladesh
LinkedIn linkedin.com/in/momtazur-rashid-it-support GitHub github.com/ManhaNet
Availability Open to relocation and visa-sponsored opportunities where available