15+ Years of Multidisciplinary Technical Experience

Technical Operations &
IT Infrastructure
Professional

Core Expertise: Technical Operations

Technical Operations professional with 15+ years of multidisciplinary experience delivering IT infrastructure, industrial electrical systems, manufacturing support, field service engineering, Windows and Linux administration, enterprise networking, VoIP platforms and technical operations across multiple industries.

Open to international opportunities in Technical Operations, IT Infrastructure, Industrial Maintenance and Field Service Engineering.

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  • Bogura, Bangladesh
  • Open to relocation
  • Available for Technical Operations & Infrastructure Roles
  • Open to visa-sponsored opportunities
15+ Years of Professional Experience
Multi-Skilled IT • Networking • Industrial • VoIP
4 Business Divisions Established
Global Career Opportunities
Md. Momtazur Rashid - Technical Operations Professional
15+ Years Experience Technical Operations IT Infrastructure Open to Relocation

About

Technical Operations Professional with 15+ Years of Experience

Technical Operations professional with 15+ years of multidisciplinary experience delivering IT infrastructure, industrial electrical systems, enterprise networking, Windows & Linux administration and VoIP platforms.

Experienced across manufacturing, telecommunications, education, agriculture and commercial environments with a strong background in field service engineering and technical operations.

15+ Years of Experience across Technical Operations, IT Infrastructure, Industrial Maintenance and Field Service Engineering.
Core Technologies: Windows • Linux • Networking • VoIP • Industrial Electrical Systems • Preventive Maintenance • Technical Operations
Engineering Operations: Equipment installation, preventive maintenance, commissioning, technical troubleshooting and field service delivery.
Industries Served: Manufacturing, Telecommunications, Agriculture, Education and Commercial Operations.

Hands-on experience supporting enterprise IT infrastructure, Windows and Linux environments, industrial electrical systems, networking, production facilities and field engineering operations while improving system reliability and operational efficiency.

Proven ability to deliver multidisciplinary technical solutions including VoIP platforms, Linux server administration, enterprise networking, industrial maintenance, commissioning and technical operations for business-critical environments.

  • Technical Operations
  • IT Infrastructure
  • Industrial Maintenance
  • Industrial Electrical Systems
  • Field Service Engineering
  • Desktop Support
  • Technical Support
  • Windows Administration
  • Windows Server
  • Windows 10/11
  • Linux
  • LAN/WAN Networking
  • VoIP
  • Commissioning
  • Manufacturing Support
  • Technical Troubleshooting
  • Preventive Maintenance

Experience

Professional Experience

15+ years of multidisciplinary experience delivering technical operations, IT infrastructure, industrial maintenance, enterprise networking, field service engineering and telecommunications solutions.

TMT Group BD • Bogura, Bangladesh

Technical Operations & Business Development Manager

Led IT infrastructure, engineering operations, industrial electrical systems and field engineering activities across multiple business divisions, supporting 130+ end users across manufacturing, education and commercial operations.

  • Led the technical setup of four business divisions, including IT infrastructure, networking, CCTV, structured cabling and electrical systems.
  • Installed, configured and maintained Windows 10/11 desktops, printers, business applications and network devices for 130+ users.
  • Managed LAN/WAN networks, routers, switches, wireless connectivity, shared folders, network printers and enterprise network infrastructure.
  • Performed hardware troubleshooting, preventive maintenance, software deployment and on-site field support to maximize system uptime and operational reliability.
  • Installed and maintained server racks, UPS systems, CCTV, access control, biometric attendance systems and backup power infrastructure.

Fahad Plastic Industries Ltd • Narayanganj, Bangladesh

Chairman (Board of Directors) & Operations Partner

Directed manufacturing operations, industrial electrical infrastructure, production equipment, preventive maintenance and facility development for a large-scale packaging manufacturing facility supporting 180+ employees.

  • Led the establishment of a manufacturing facility, including infrastructure planning, machinery procurement, factory layout and production readiness.
  • Managed technical operations for 22 production machines supporting 180+ employees.
  • Oversaw industrial electrical systems, production equipment, commissioning, troubleshooting and preventive maintenance to improve equipment reliability.
  • Coordinated international procurement, vendor management, inventory control and manufacturing operations.
  • Supported factory IT infrastructure, including Windows file & print services, shared folders and network printers.
  • Supported industrial power infrastructure, including electrical distribution systems, control panels and production utilities to ensure uninterrupted manufacturing operations.

ManhaNetworks • Bogura, Bangladesh

Founder & Managing Director

Founded and managed an IT services and telecommunications company delivering enterprise IT infrastructure, desktop support, Linux server administration, VoIP platforms and technical services for business clients in Bangladesh and international markets.

  • Delivered enterprise IT services, desktop support, VoIP solutions and technical consulting for 50+ business clients across multiple industries.
  • Built and managed enterprise IT infrastructure and VoIP platforms supporting business-critical communications for local and international clients.
  • Deployed, configured and maintained VoIP platforms using Asterisk, FreePBX, AsteriskNOW, ASTPP, VOS3000 and SIP-based communication systems.
  • Administered Linux servers, VPS, dedicated servers, VPN connectivity, server monitoring, backup operations and enterprise network services.
  • Installed, configured and supported LAN/WAN networks, routers, switches, structured cabling, Windows systems and customer IT infrastructure.
  • Provided remote and on-site technical support for business clients across Saudi Arabia, UAE, Oman, Kuwait, Libya and India.

Telewiz International Ltd • Bogura, Bangladesh

PCO Executive

Coordinated regional telecommunications operations for Warid Telecom (now Airtel Bangladesh), supporting Public Call Office (PCO) services across 16 districts of the Rajshahi Division.

  • Supported regional telecommunications operations across 16 districts, working with 16 authorized distributors and 32 Sales Representatives to ensure efficient service delivery.
  • Managed inventory planning, logistics coordination, banking reconciliation and distributor support to maintain uninterrupted product availability and operational compliance.
  • Monitored operational performance, regional KPIs and field activities while preparing reports that supported business planning and management decisions.
  • Coordinated promotional campaigns, resolved operational issues and maintained strong distributor relationships to improve regional service delivery.

Hamid Tellular • Bogura, Bangladesh

Transaction Manager

Managed regional sales operations, inventory control, product distribution, logistics coordination and business transaction management for an authorized Banglalink distributor across Bogura District.

  • Led and supervised 22 Sales Representatives across 12 upazilas, improving territory coverage, operational efficiency and sales execution.
  • Managed inventory control, product distribution, cash reconciliation, payment verification and stock accuracy to ensure uninterrupted business operations.
  • Monitored sales performance, field activities, operational KPIs and prepared management reports to support planning and decision-making.
  • Coordinated promotional campaigns, logistics, distributor support and product training to improve regional sales performance and customer service.
  • Led the Bogura District sales team to achieve the #1 nationwide ranking among Banglalink distributors for sales target achievement through strong leadership and operational excellence.

Skills

Technical expertise spanning IT infrastructure, technical support, systems administration, enterprise networking, field service engineering and technical operations.

IT Support

Desktop Support, Technical Support, End-User Support, Help Desk Support, Windows 10/11, Operating System Deployment, Software Installation, Hardware Troubleshooting, Printer & Peripheral Support, Remote Support, Ticket Resolution, IT Asset Management.

Networking

LAN/WAN Networking, TCP/IP, IPv4, Router & Switch Configuration, Structured Cabling, DHCP, DNS, VPN Connectivity, Wireless Networking, Enterprise Network Infrastructure, Network Troubleshooting.

Systems

Windows Administration, Windows Server, Linux (CentOS, Puppy Linux), VPS, Dedicated Servers, SSH, FTP, Remote Administration, File & Print Services, Server Monitoring.

VoIP

Asterisk, FreePBX, AsteriskNOW, VOS3000, ASTPP, SIP, IAX, VoIP Deployment, Dial Plan Configuration, Carrier Routing, Call Quality Monitoring, Enterprise VoIP Support.

Electrical

Industrial Electrical Systems, Electrical Installation, Industrial Maintenance, Preventive Maintenance, Electrical Troubleshooting, Panel Boards, Cable Trays, Wiring, CCTV Installation, Electrical Safety.

Field Service

Equipment Installation, Equipment Diagnostics, Commissioning, Break/Fix Support, Preventive Maintenance, Technical Troubleshooting, Component Replacement, Printer & Scanner Support, Mobile Device Servicing, On-site Technical Support.

Operations

Technical Operations, Procurement, Vendor Management, Inventory Management, Asset Management, Production Planning, Logistics Coordination, KPI Monitoring, Technical Documentation, Business Operations.

Professional Competencies

Customer Service, Incident Management, Problem-solving, Adaptability, Cross-functional Collaboration, Stakeholder Communication, Time Management, SLA Compliance, Continuous Improvement, Analytical Thinking.

Featured Projects

Enterprise Infrastructure, Technical Operations & Engineering Projects

Representative projects demonstrating hands-on experience in enterprise IT infrastructure, systems administration, networking, VoIP, industrial electrical engineering, manufacturing operations and technical leadership across manufacturing, education, telecommunications and commercial environments.

TMT Group BD • Bogura, Bangladesh

Enterprise IT Infrastructure Deployment (Technical Operations Manager)

Designed, deployed, administered and supported enterprise IT infrastructure across multiple business divisions, delivering desktop support, Windows administration, endpoint lifecycle management and end-user computing services for 130+ end users.

Technologies Used
Windows 10/11, Windows Administration, Desktop Support, End-User Support, Microsoft Office, IT Infrastructure, LAN/WAN Networking, TCP/IP, OS Deployment, Windows Imaging, Software Installation, IT Asset Management, Remote Support, Hardware Troubleshooting, Field Service
Key Responsibilities
Installed, configured and supported Windows desktops, software, printers and network devices; performed Windows imaging, OS deployment, software installation, shared folder permissions, network drive mapping, Windows file & print services, user account support, endpoint lifecycle management, LAN/WAN administration, hardware troubleshooting and enterprise end-user support.
Key Achievements
Successfully established enterprise IT infrastructure across four business divisions, supporting 130+ end users while improving system availability, operational efficiency, business continuity and standardizing desktop support processes.

TMT Group BD • Bogura, Bangladesh

Enterprise Network, Security & Surveillance Infrastructure (Technical Operations Manager)

Designed, deployed, administered and maintained enterprise networking and physical security infrastructure, delivering reliable connectivity, surveillance, secure access and uninterrupted business operations across multiple facilities.

Technologies Used
LAN/WAN Networking, TCP/IP, DHCP, DNS, VPN Connectivity, Routers & Switches, Wireless Access Points, Structured Cabling, CCTV Installation, IP Camera Systems, NVR/DVR, Access Control Systems, Biometric Attendance, UPS Systems, Network Monitoring, Network Configuration, Physical Security, Network Troubleshooting
Key Responsibilities
Installed and configured enterprise routers, switches, wireless access points, VPN connectivity, structured cabling, CCTV systems, IP camera systems, NVR/DVR, biometric attendance devices, access control systems, UPS systems, performed network troubleshooting and provided on-site technical support.
Key Achievements
Successfully delivered enterprise networking and integrated physical security infrastructure across four business divisions, improving network availability, surveillance reliability, workplace security and business continuity.

TMT Group BD • Bogura, Bangladesh

Industrial Electrical Infrastructure & Power Distribution Systems (Technical Operations Manager)

Designed, implemented, tested and commissioned industrial electrical infrastructure for manufacturing plants, technical laboratories, agricultural facilities and commercial operations, delivering reliable power distribution, electrical safety, backup power systems and production-ready electrical environments.

Technologies Used
Industrial Electrical Systems, 220V & 440V Power Distribution, Single Line Diagram (SLD), Electrical Load Calculation, Distribution Boards, MCCB, MCB, Industrial Control Panels, Power Cables, Electrical Wiring, Cable Jointing, Cable Tray Installation, UPS Systems, Backup Generator, Earthing Systems, Equipment Commissioning, Electrical Testing, Preventive Maintenance
Key Responsibilities
Performed electrical load calculations, prepared single-line diagrams (SLDs), installed distribution boards, MCCBs, MCBs, industrial control panels, cable trays, power cable routing, UPS systems, backup generators, earthing systems and production equipment power connections while conducting testing, commissioning, preventive maintenance, fault diagnosis and electrical safety inspections.
Key Achievements
Successfully delivered industrial electrical infrastructure for manufacturing plants, technical laboratories, agricultural facilities and commercial operations, improving power reliability, equipment availability, operational safety and production continuity through structured engineering, testing and commissioning.

TMT Group BD • Bogura, Bangladesh

Technical Laboratory Infrastructure & Commissioning (Technical Operations Manager)

Planned, designed, commissioned and supported fully operational technical laboratories by integrating enterprise IT infrastructure, industrial electrical systems, networking, laboratory equipment and end-user computing environments for vocational education and technical training.

Technologies Used
Windows 10/11, Windows Administration, Desktop Support, IT Infrastructure, LAN/WAN Networking, Network Configuration, Computer Hardware, Electrical Installation, Structured Cabling, UPS Systems, Laboratory Equipment, Workstation Deployment, System Commissioning, Technical Training Infrastructure
Key Responsibilities
Managed complete laboratory deployment including workstation installation, computer hardware setup, LAN/WAN infrastructure, structured cabling, electrical distribution, UPS installation, laboratory equipment configuration, system testing, commissioning, preventive maintenance, technical support and operational readiness for technical training facilities.
Key Achievements
Successfully delivered fully operational technical laboratories by integrating reliable IT infrastructure, industrial electrical systems, networking and laboratory equipment, creating production-ready practical training environments that enhanced vocational education and technical skills development.

TMT Agro Industries Pvt. Ltd. & TMT Agro Farm • TMT Group BD

Agricultural Manufacturing Operations & Technical Infrastructure (Technical Operations Manager)

Managed agricultural manufacturing operations by overseeing production planning, industrial electrical infrastructure, factory utilities, inventory control, warehouse operations, packaging, quality assurance and technical support, ensuring efficient production, operational reliability and uninterrupted manufacturing operations.

Technologies Used
Manufacturing Operations, Production Planning, Batch Production, Raw Material Management, Inventory Management, Warehouse Operations, Stock Ledger, Industrial Electrical Systems, Equipment Maintenance, Preventive Maintenance, Packaging Operations, Quality Control, Vendor Management, Factory Utilities, Process Improvement, Technical Operations
Key Responsibilities
Supervised batch production, coordinated raw material procurement, maintained inventory records and stock ledgers, managed warehouse operations, monitored production equipment, supported industrial electrical systems, coordinated packaging activities, scheduled preventive maintenance, ensured product quality and maintained efficient day-to-day production operations.
Key Achievements
Successfully supported the production, packaging, inventory management and stock control of agricultural products including Gypsum, Super Potash, Power Plus, Chelated Zinc, Solubor Boron, Platoon Plus and Organic Fertilizer, improving production efficiency, inventory accuracy, operational reliability and product quality through structured manufacturing processes and technical operations.

Fahad Plastic Industries Ltd • Narayanganj, Bangladesh

Food-grade Plastic Manufacturing Plant Development & Technical Operations (Chairman & Operations Partner)

Led the planning, establishment, commissioning and technical operations of a modern food-grade plastic manufacturing facility by managing industrial electrical infrastructure, utilities, production systems, IT infrastructure, machinery installation and manufacturing operations supporting 22 production machines and 180+ employees.

Technologies Used
650 kVA Electrical Substation, HT/LT Power Distribution, Transformer, LBS, PFI System, Industrial Electrical Systems, Distribution Panels, Cable Tray Installation, Factory Utilities, Factory IT Infrastructure, LAN Networking, Windows Administration, Desktop Support, Windows File & Print Services, Machinery Commissioning, Preventive Maintenance, Manufacturing Operations, Inventory Management, Vendor Management, Quality Control
Key Responsibilities
Supervised the installation and commissioning of the 650 kVA electrical substation, transformer, HT/LT power distribution, LBS, PFI system, control panels, cable tray installation and power connections for production equipment. Managed factory setup, machinery procurement, production planning, preventive maintenance, inventory management, Windows file & print services, shared folders, network printers, LAN infrastructure, vendor coordination, quality control and day-to-day manufacturing operations to ensure efficient and reliable plant performance.
Key Achievements
Successfully established and operated a modern food-grade plastic manufacturing facility supporting 22 production machines and 180+ employees. Delivered reliable power via a 650 kVA electrical substation, enabling uninterrupted production of food-grade disposable products including jelly cups, pudding cups, chocolate cups, ice cream cups, litchi cups, plastic trays and paper cups while improving production efficiency, equipment reliability, inventory accuracy and operational performance.

ManhaNetworks • Bogura, Bangladesh

International VoIP, Linux & Virtual Infrastructure Deployment (Founder & Managing Director)

Designed, deployed and managed enterprise VoIP platforms, Linux server infrastructure, VMware virtualization environments, VPN connectivity and remote technical support solutions for business clients across Bangladesh, the Middle East and South Asia.

Technologies Used
Linux (CentOS), VMware, Virtualization, VPS, Dedicated Servers, Asterisk, FreePBX, AsteriskNOW, VOS3000, ASTPP, A2Billing, SIP, IAX, OpenVPN, SSH, FTP, VoIP Billing, Enterprise Networking, Server Monitoring, Backup & Disaster Recovery, Linux Administration
Key Responsibilities
Designed, deployed and administered Linux servers, VMware virtual infrastructure, 20+ VPS and 30+ dedicated servers, Asterisk Administration, FreePBX Administration, enterprise VoIP platforms, SIP/IAX routing, carrier routing, VPN connectivity, VoIP billing systems, Linux administration, server monitoring, backup and disaster recovery, performance optimization and provided remote and on-site technical support for business clients.
Key Achievements
Built VMware-based virtual lab environments for VoIP testing, VPN validation, server simulation and call routing verification. Successfully delivered enterprise Linux server and VoIP infrastructure solutions for 50+ business clients across Bangladesh, Saudi Arabia, UAE, Oman, Kuwait, Libya and India while maintaining reliable communication services, high server availability and service uptime.

Professional Certifications & Licenses

Industry-recognized certifications and licenses validating expertise in IT support, technical operations, field service, and industrial electrical systems.

2025

Electrical Installation & Maintenance - Level 2

Certified in electrical installation, maintenance, wiring, circuit installation, troubleshooting, and occupational safety practices under the Bangladesh National Qualification Framework (BNQF).

NSDA Bangladesh
2026

Driving - Level 3

National competency certification in professional driving, safe vehicle operation, basic vehicle maintenance, and field service support.

NSDA Bangladesh
2025

Mobile Phone Servicing - Level 1

National competency certification in mobile device diagnostics, hardware servicing, component-level troubleshooting, soldering, software installation, and basic electronics repair.

NSDA Bangladesh
2018

Non-Professional Driving License

Government-issued BRTA driving licence supporting field service engineering, customer site visits, equipment transportation, and on-site technical support.

BRTA Bangladesh

Resume

Download My ATS-Optimized Resume

This portfolio highlights selected projects and achievements. For complete professional experience, employment history, education, certifications, technical skills, and detailed career information, download the latest ATS-optimized PDF resume.

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Let's Talk

Interested in discussing an opportunity?

I'm open to IT support, technical operations, infrastructure, and field service opportunities. Feel free to reach out via email or connect with me on LinkedIn to discuss how I can contribute to your team.

Contact

Open to IT support, technical operations, infrastructure and field service opportunities.

Available for relocation, international employment, travel-based field service, technical support, and visa-sponsored opportunities where available.

Email s.manha.mm@gmail.com Phone +880 1925 868000
Location Bogura, Bangladesh
Work Authorization Eligible for relocation and visa sponsorship
LinkedIn linkedin.com/in/momtazur-rashid-it-support GitHub github.com/ManhaNet
Availability Open to relocation, international assignments, and visa-sponsored opportunities where available.